Fire by Design Warranty and Return Policy
RETURNS
All orders from Fire by Design (FBD) may be returned within
30 days for a full refund. In order to return or exchange (under
the warranty guidelines described below) all or part of your
order, you must contact us for a Return Merchandise Authorization
number (RMA#). Call toll free (877) 807-8923 to obtain an RMA#
from a FBD representative.
All returned merchandise must be in the original packaging
including manuals, accessories, cables, etc. with the authorization
(RMA#) clearly printed on the outside of the package. Return
requests must be made within 30 days of the receipt date. Any
shipping and/or handling charges on the original order cannot
be refunded. At our discretion, we may levee a restocking fee
of 15% of the cost of items returned.
FBD is not responsible for shipping costs or damage on returned
items. Units to be returned should be packed carefully. Please
be advised that packages sent by normal US Postal Service cannot
be tracked to ensure delivery. Since FBD cannot provide credit
for a return without confirming its receipt, we recommend that
you use a delivery service that can be tracked and or insured.
FIRE BY DESIGN LIMITED WARRANTY
Fire by Design warrants its products to be free from defective
material and workmanship for the period of time indicated below
for each product line. The warranty time periods listed
below are from the original date of purchase. Fire by Design
agrees to repair or replace, at its sole discretion, a defective
product if returned to Fire by Design within the warranty period
and accompanied by proof of purchase. This warranty does not
extend to any Fire by Design products which have been subject
to misuse, neglect, accident, incorrect wiring or to use in
violation of operating instructions furnished by us, nor extend
to any units altered or repaired for warranty defect by anyone
other than Fire by Design. This warranty does not cover any
incidental or consequential damages and is in lieu of all other
warranties expressed or implied and no representative or person
is authorized to assume for us any other liability in connection
with the sale of our products. Some states do not allow limitations
on how long an implied warranty lasts, and/or the exclusion
or limitation of incidental or consequential damages so the
above limitations and exclusions may not apply to the original
CUSTOMER. This warranty gives you specific rights and you may
also have other rights, which vary, from state to state. If
you have any questions concerning this warranty call (877)
807-8923.
Bowls: All Decorative Bowls are warranted for (2) years
from delivery date against any manufacturing defect or structural
failure. Small stress cracks and surface crazing are
a natural occurrence in concrete and not covered by warranty.
Fire Rings: All Black Steel Rings are warranted for
(1) year and all Stainless Steel Rings are warranted for (3)
years.
X-10 Components: All X-10 Components are warranted for
(1) year
Remote Control Module Kits: All components of the kit
are warranted for (1) year.
